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Policies

B A H I ' S   P O L I C I E S

PROCESSING:

  • Bahi is an independent brand with handmade products.  Accordingly, please allow 3-14 business days for normal processing which you have agreed to at checkout. Expedited Processing (1-5 business days) is now offered soon at an additional cost, excluding Bahi Bar Soaps. Bahi's business processing days are from Mondays-Fridays excluding U.S. holidays & Weekends. 
  • Once your order ships, allow 2-3 business days for expedited shipping and 5-7 business days for standard shipping. Pre-sale items will start it's processing days on the release date of the item. 
  • Your shipping option does not determine your processing length. It only determines how long it takes to deliver your item once it has been placed in the possession of FedEx/USPS. 
  • For large orders,We may be contacting you within the next few days to verify your purchase, so please continue to check your email for order updates.
  • Be careful! Emails are sent automatically and can end up in your spam folder. Be sure to check spam and junk folders carefully for your confirmation email.  An order confirmation is separate from shipping confirmation. Your order confirmation comes immediately after purchase, shipping confirmation will send once your products have been sent by the postal carrier. From there you can track the whereabouts of your order by using the tracking number provided in the email.
  • For any questions about our shipping, please scroll below onto the shipping section & read thoroughly. Any other questions, please redirect them to bahishipping@gmail.com

 

RETURNS:

  • All sales are final due to the nature of our products. We are unable to accept returns based on preferences or allergies. We will however do our best to accommodate you. For allergies: Please be sure to read over the ingredients list before purchasing! If you do get an allergic reaction to a Bahi product, please contact us so we can assist you through the entire process.

 

RETURN PACKAGES:

  • It is the responsibility of the customer to provide us with a correct adrress before your item ships out. Once a label has been created, we cannot change addresses. If we receive a package back due to an incorrect address or an address being invalid, you will be contacted. Once we have contacted you, there will be a fee of $14 to reship your order that is NON-REFUNDABLE. If you desire a refund, please contact us and we will refund you your order deducting the shipping cost (since the label has been used) AND a 5$ restocking fee. With this being said, PLEASE BE SURE TO CHECK ALL OF YOUR INFO BEFORE CLICKING CHECKOUT! We allow 24-48 hours to make address changes to orders after purchase. 

 

ORDER CANCELLATION:

  • If for any reason, you decide that you'd like to cancel your order, there will be a $7 restock fee taken from your refund. This is a convenience fee to us, due to the nature of our products. You have 8 hours to cancel your order exactly after placed your order since we officially offer rush processing.  Once the 8 hour margin has passed, your order will be processed and cannot be canceled.

 

WHOLESALE:

  • If you're interested, please contact us at bahiinquiries@gmail.com. We only wholesale large orders.

 

SHIPPING:

  • FED-EX DOES NOT SHIP TO PO BOXES!!
  • All purchases that are shipped standardly should arrive within 5-7 business days or sooner, based on shipping selected by you. Packages are picked up and shipped via USPS or FED-EX. Once tracking numbers are sent, they can take a minimum of 12-24 hours to be updated by USPS or FED-EX. If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling. All shipping options except for USPS international orders (unless you pay for FED-EX International) come with insurance for the safety of your package.
  • After the order has shipped, Bahi is no longer responsible for packages & how they are handled by the mail carrier; should an error occur, please contact the shipping provider (FedEx or USPS) first, file a case before contacting us so we can open up a case with you. We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, USPS mail transfers to your country, ground transportation strikes or delays once the package has left our premises.
  • If an item is damaged upon arrival, please contact us asap at bahishipping@gmail.com and include "DAMAGED Order [insert order # here]" in the subject line. Please send pictures of damaged items and proof of purchase.
  • If your package is lost (meaning USPS or Fed-EX lost your package because they're humans who make mistakes), please contact us immediately & open up a case with them as well.

 

INTERNATIONAL:

  • All orders are shipped via USPS or FED-EX, based on your selection. Please allow 5-27 days for delivery (or the selected shipping time), depending on country. Your order may be subject to custom fees that you will be responsible for paying & NOT Bahi. We apologize for any inconvenience! Bahi does not offer refunds over custom fees being too high. 

 

 

To those who just read this, here's a coupon for 10% off your next purchase: BahiLovesYou. 

 

BY CLICKING CHECKOUT, YOU AGREE TO ALL TERMS & CONDITIONS!!!!

Bahi products have not been evaluated by the Food & Drug Administration. Test each product on small portion of skin before usage.