Policies for bahi
- Bahi is an independent brand with handmade products. Accordingly, please allow 3-14 business days for normal processing (check below during high volumes of sales in case your order exceeds the normal processing dates). Bahi's business processing days are from Mondays-Fridays excluding U.S. holidays.
- Once your order ships, allow 2-3 business days for expedited shipping and 5-7 business days for standard shipping. Pre-sale items will start it's processing days on the release date of the item.
- Your shipping option does not determine your processing length. It only determines how long it takes to deliver your item once it has been placed in the possession of FedEx/USPS.
- Be careful! Emails are sent automatically and can end up in your spam folder. Be sure to check spam and junk folders carefully for your confirmation email.
- If your order contains pre-sale items, your order will ship as a whole on the date provided to ship out pre-sale items.
- An order confirmation is separate from shipping confirmation. Your order confirmation comes immediately after purchase, shipping confirmation will send once your products have been sent by the postal carrier. From there you can track the whereabouts of your order by using the tracking number provided in the email.
- For any questions about our shipping, please scroll below onto the shipping section & read thoroughly. Any other questions, please redirect them to firstname.lastname@example.org
HIGH VOLUME OF SALES:
- Bahi is a small business, so in the event that we experience an unusually high volume of orders, we ask that you apply up to 9 extra business days for processing outside of our normal processing days.
- All sales are final due to the nature of our products. We are unable to accept returns based on preferences or allergies. We will however do our best to accommodate you.
- If we receive a package back due to an incorrect address or an address being invalid, you will be contacted. Once we have contacted you, there will be a fee of $14 to reship your order that is NON-REFUNDABLE. With this being said, PLEASE BE SURE TO CHECK ALL OF YOUR INFO BEFORE CLICKING CHECKOUT! We allow 24 hours to make changes to orders after purchase.
- If for any reason, you decide that you'd like to cancel your order, there will be a $7 restock fee taken from your refund. This is a convenience fee to us, due to the nature of our products. You have 24 hours to do so. Once the 24 hour margin has passed, your order will be processed and cannot be canceled.
- We offer wholesale! please contact email@example.com (only made for wholesale inquiries). Bahi products however are not intended for resale unless you are an authorized retailer. For a list of our authorized retailers, please check our FAQ
- All purchases that are shipped standardly should arrive within 5-7 business days or sooner, based on shipping selected by you. Packages are picked up and shipped via USPS or FED-EX. Once tracking numbers are sent, they can take a minimum of 12-24 hours to be updated by USPS or FED-EX. If a package is returned at fault of the buyer, the buyer will have to repay for shipping and handling.
- All shipping options come with insurance for the safety of your package.
- Be careful when checking out!! Shipping cannot be changed once you have received a confirmation email.
- After the order has shipped, Bahi is no longer responsible for packages; should an error occur, please contact the shipping provider (FedEx or USPS) first before contacting us so we can open up a case with you.
- If an item is damaged upon arrival, please contact us asap at firstname.lastname@example.org and include "DAMAGED Order [insert order # here]" in the subject line. Please send pictures of damaged items and proof of purchase.
- If your package is lost (meaning USPS or Fed-EX lost your package because they're humans who make mistakes as well), please contact us immediately, we would love to assist you.
- To not overflow our local post offices (so that they're able to scan everyone's packages in a timely manner & prevent any issue of orders being left in pre-shipment despite it being in their possession), Please allow 2-4 business days for orders to be scanned in by our local post office. If tracking does not update by then, please contact us and notify us of this issue.
- We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, USPS mail transfers to your country, ground transportation strikes or delays once the package has left our premises.
- All orders are shipped via USPS or FED-EX. Please allow 7-24 days for delivery (or the selected shipping time), depending on country. Your order may be subject to custom fees that you will be responsible for paying. We apologize for any inconvenience! Bahi does not offer refunds over custom fees being too high.
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Updated May 30, 2017
BY CLICKING CHECKOUT, YOU AGREE TO ALL TERMS & CONDITIONS!!!!